Digital Caregiver Empowerment Reduces Utilization and Costs for Members with Caregiver-Supported Conditions

Our outcomes are enabled by our ability to enroll caregiver/Member dyads into our caregiver empowerment programs

Unprecedented Outcomes

We completed the first-ever study demonstrating, with statistical significance, that empowering family reduces healthcare cost for Members (care recipients) living with dementia.

A summary of outcomes, determined versus a propensity-matched control group, is provided in this study summary.

Member Outcomes

Member outcomes were compared to outcomes from a 3:1 propensity matched control group using a difference-in-differences approach. Enrollees and control group members were matched on a variety of variables, including age, sex, Charlson comorbidity index, geographic region, utilization and six cost categories. 

Member Outcomes



Medical costs




Admissions per

1,000 Members




Caregiver Outcomes

Caregiver medical costs were determined for spousal caregiver Members for whom claims data was available, and compared to outcomes from a 3:1 propensity matched control group using a difference-in-differences approach. 

The number of mental unhealthy days (MUHD) reported by caregivers on the CDC-developed Healthy Days assessment declined by 3.1 days over the course of their caregiver empowerment program.  

Caregiver’s net promoter score (NPS), a measure of caregiver satisfaction, was 75. 

Caregiver Outcomes



Medical costs

(Spousal caregiver members)



Mentally Unhealthy Days

(Healthy Days Assessment)



Caregiver Satisfaction

Process Outcomes

Caregivers who engaged in their programs—an average of 93% of those who were enrolled—spent an average of 39.5 minutes per week engaging in education, coaching calls, messaging, assessments and digital therapies, and completed an average of 2.2 remote risk assessments per week. 

Process Outcomes

Caregiver Engagement


Total time

Remote Risk Assessments


Completed by caregivers about

Member’s and own health