Position Overview

The Inside Sales / Enrollment Representative will make outbound calls to eligible families to identify and persuade caregivers to enroll in Ceresti’s Caregiver-enabled Care Program. We are looking for an enthusiastic, reliable, hard-working inside sales professional to speak with family members who provide care for loved ones who have cognitive impairment (e.g., dementia).

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You will pitch Ceresti’s Caregiver-enabled Care Program, which is a free tablet-based coaching program aimed at increasing the knowledge, skills and confidence of family caregivers. We will train you, provide call scripts and prepare you with common scenarios and how best to respond to questions. The ideal candidate will be sales-oriented, friendly, quick on their feet, comfortable speaking with seniors, efficient and have the intuition to know when to be empathetic and when to be persistent. The goal is to support family caregivers with an innovative and highly acclaimed telehealth program.

A Noble Cause

You are making a difference in people’s lives! You will be on the phone with caregivers in need,  who are overwhelmed, stressed and confused with very few resources available to them. Ceresti’s mission is to teach these caregivers how to best care for their loved ones and to support them in their journey.

Ceresti’s technology-enabled education, remote coaching and support program activates and empowers family caregivers to face the challenges of providing care for a loved one with cognitive impairment.  We improve patient care by incorporating family caregivers into the management of chronic conditions of loved ones (patients) who struggle with self-management.

About Us

We are an early stage company led by a leadership team that has had prior success in building winning teams to commercialize novel technologies and services. As such, we are looking for an inside-sales professional willing to grow with us. Every member of our team is a key individual who is expected to contribute to our success. Our culture is agile, fast-paced, results-driven, highly collaborative and creative. We want the best ideas from everyone so we can learn and succeed together.

Responsibilities

• Initiate contact with potentially eligible family caregivers through cold-calling
• Manage leads through a sales funnel using Ceresti’s CRM system
• Utilize Ceresti coaches and other team members, as needed, to advance opportunities
• Present product information to prospects once you have identified their needs
• Organize lead queue to track caregivers who agree to enroll in the program
• Make suggestions for inside sales process improvements
• Participate in sales status meetings
• Comply with HIPAA regulations

Required Qualifications

Education

• BA/BA degree preferred

Experience

• Success in cold calling, inside sales or telemarketing role: 1 year (preferred)
• Familiar with the challenges of caring for someone living with dementia (preferred)
• Proven ability to work remotely (preferred)

Skills

• Comfortable on the phone
• Proficiency in CRM use logging calls and notes (preferred)
• Reliable
• Proficient in English
• Persistent and results-oriented
• Easy to get along with; able to work with a team
• Not easily discouraged
• Must demonstrate high level of integrity
• Consistently transparent, courageous and enthusiastic
• Must be able to pass a background check, including drug screening

Location:  Remote

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