Members with cognitive impairment (e.g., dementia, stroke, Parkinson’s) likely rely on a family caregiver (e.g., spouses, adult children or other family members) to help manage their overall health, including their associated chronic conditions and social determinants of health.
Our digital health programs are purpose-built to deliver effective virtual care by engaging family caregivers of Members with cognitive impairment.
Increase Caregiver Self-Efficacy
Our programs teach, empower and support family caregivers to be more proactive and effective in managing the care of a loved one (Member) with cognitive impairment.
Reduce Potentially Preventable Member Hospitalizations
We train and support family caregivers to detect the signs and symptoms of emerging health issues in the Member, and engage them in remote risk assessments (informed by predictive analytics) to monitor the Member’s health.
Ceresti coaches manage or refer actionable alerts to prevent the need for an emergency department visit or a hospitalization.
Example of risk assessment displayed on Ceresti Caregiver app
Our programs are tailored to the needs of every caregiver/Member dyad and are comprehensive in scope, which enables us to achieve meaningful cost and quality outcomes. Our content, coaching and support are focused on the four pillars detailed below:
We deploy two HIPAA-compliant family-caregiver-directed digital health Programs to improve cost and quality outcomes for Medicare Advantage (MA) and Duals Members with cognitive impairment (e.g., dementia, stroke, Parkinson’s, etc.).
The primary difference between these Programs is that the Virtual Care Program leverages predictive analytics and supports more risk mitigation options to reduce the risk of emergency department visits or hospitalizations. The Virtual Care Program is thus best deployed as a specialized care management program aimed at high-risk Members.
We can provide training and support to enable any care management team to deploy a co-branded Virtual Care Program using our technology platform and content. Alternatively, we can deploy this Program independently.
Our digital health programs can be accessed on any mobile device via the Ceresti Caregiver app, or from a web browser via the Ceresti Caregiver Portal. For caregivers who are not comfortable using modern technology solutions we send a dedicated, senior-friendly, cell-enabled Ceresti tablet (no wifi required) to the caregiver’s home.
Authorized family members can download the Ceresti Connect app to access education, upload photos to the primary caregiver’s mobile device, or message the primary caregiver. Ceresti coaches utilize our internally-developed Family Management software to support and empower multiple caregiver/Member dyads and their family members.
Health plans don’t always know who the family caregivers are for their Members.
Ceresti can take the lead in driving caregiver/Member enrollment. We use a multi-dimensional approach that includes direct-to-Member outreach, outreach to caregivers, referrals, and, if available, targeting using claims data. We have established proven processes for obtaining Member (or proxy) consent, and gaining acceptance of Program terms and conditions from the family caregiver.